THESE REMOVAL FAQ'S WILL HELP EXPLAIN MORE ABOUT WHAT WE DO, WHERE WE WORK AND WHO WE ARE, ENSURING THERE ARE NO AREAS OF THE PROCESS THAT YOU DON’T UNDERSTAND AND NO QUERY LEFT UNANSWERED

 WE BELIEVE IN PROVIDING AN HONEST, RELIABLE AND PROFESSIONAL SERVICE, DELIVERING ONLY THE FINEST CUSTOMER SERVICE. WE AIM TO MAKE EVERY MOVE AS SMOOTH AND STRESS-FREE AS WE CAN, WORKING HARD TO GIVE YOU AN EXPERIENCE YOU WILL BE HAPPY TO RECOMMEND.
MOVING SOLUTIONS Removals And Storage Company In Cheltenham Gloucester FAQ's

Frequently asked questions

DO YOU PROVIDE PACKING MATERIALS?


At Moving Solutions Removals And Storage we believe in offering a complete service, and therefore we supply a whole range of protective equipment including various sized boxes, garment carriers, tape, bubble wrap and packing paper. We find out exactly what you require so we can deliver a tailor-made removal package.




WHAT TYPES OF REMOVALS DO YOU DO?


Moving Solutions Removals And Storage specialises in all types of domestic removals. From small studio flats through to large four bedroom properties, we deal with moves of all sizes and distances. We have different size vehicles so we can tailor make our removal package for your requirements.




WHAT AREAS DO YOU COVER?


Moving Solutions Removals And Storage undertakes all Cheltenham removals, Gloucester removals, Swindon removals and all areas in Gloucestershire. We move our Gloucestershire customers all over Great Britain




CAN I DO MY OWN PACKING?


We work with whatever you feel most comfortable with. We provide all the packing materials and then after that it’s up to you. If you want a bit of help, then we can come and assist you, but if you’d rather do it on your own then that’s fine with us. Always find out how packing your own boxes affects your insurance, most companies will only recognise damages if the box has been dropped or crushed.




DO YOU HAVE STORAGE FACILITIES?


We can offer both containerised storage and storage in various unit sizes. In fact, about ten per cent of our business involves some sort of storage – we can offer you the best rates available. Please telephone us to discuss your requirements, and we will do our best to help.




HOW MUCH WILL I PAY AND ARE THERE ANY CONCEALED COSTS?


No, we operate a system which is all-inclusive and includes estimating, insurance, boxes, packing materials and tape. Costs vary, especially depending on exactly where you are moving from and to, the best thing to do is arrange for a free quotation, our friendly team will come and look at what you have to move and work out a quotation for you, we only give quotations, not estimates. Try to avoid being given estimates by other companies as their final bill may be larger than you expected. We are one of the most competitively priced house movers in Gloucestershire.




ARE YOU INSURED?


Yes, we are fully covered by both Goods in Transit and Public Liability insurance. Our standard Goods in Transit insurance is 50K per vehicle, a larger amount can be arranged if required and our Public Liability is 1million.




CAN YOU DO MY PACKING?


Yes, we have fully trained staff with many years packing experience.




PIANOS: I HAVE A GRAND PIANO – DOES IT PRESENT ANY PROBLEMS?


Well, moving pianos is highly specialised; we often move them, but it does involve a lot of expertise and there will be an extra charge involved.




HOW MANY VEHICLES DO YOU HAVE?


8 in total. Our vehicles range from 3.5 to 18 tons, including 7.5 tons and all come fully equipped with transit blankets and transit ties to protect your possessions.




HOW MANY STAFF DO YOU HAVE?


9 in total, all trained removal people with a wealth of experience between them.




HOW CAN I ARRANGE PARKING BAY SUSPENSION?


If it applies to you, get in contact with your local council as soon as possible to ensure everything is cleared on time; you just need to fill out a simple form.




WILL YOU DISMANTLE LARGE ITEMS OF FURNITURE?


Yes furniture dismantling and reaasembly is not a problem.




WILL MY FURNITURE BE PLACED AS REQUIRED AT MY NEW HOME?


Help us ensure everything is properly labelled when we pack and we can unload everything into its proper place, unfortunately we cannot help you move things around trying out different room arrangements!




IS THERE A TIME LIMIT ON YOUR STORAGE SERVICE?


None at all, store anything you like for as long as you like, or as briefly!




DO YOU PROVIDE A COLLECTIONS SERVICE FOR STORAGE?


Yes; our removals teams are also qualified and insured to pick up items for storage and ensure they are safely packed away; we can deliver them back to you when required as well.




CAN I MOVE AT THE WEEKEND?


We are able to carry out your removal any day that is convenient to you, Sundays and Bank Holidays may carry a premium to reflect the extra cost of staff.




HOW LONG WILL MY REMOVAL TAKE?


There are several factors that affect the time it takes to complete a removal. The obvious ones are the amount of goods and the distance they are moving. Some may be less obvious but are just as important. Simple things like having to park ten feet further from your house due to parked cars can severely change the time it takes to load or unload. Try to inform us of anything that may happen or be different on the day of your removal, even if it does not seem that important.




IM MOVING HOUSE IS THERE A CHECKLIST I CAN FOLLOW?


We have a moving house checklist. this can be found midway in the menu.




WHO SHOULD I INFORM WHEN MOVING HOUSE?


This information is in our checklist, this can be found in the menu.




HOW LONG DOES IT TAKE FOR THE REMOVAL VAN TO GET TO MY HOUSE?


Most Vehicles used for removals have a maximum speed of 56Mph, so over long distances they can take far longer to get to your new house than you will. If you're new house is over 200 miles away the removal driver will also have to stop for a minimum of 45 minutes. If the distance is very high then it may be impossible for the trip to be completed within the time a driver is legally able to drive.




HOW DO I PAY FOR MY REMOVAL?


Once you have accepted our Quotation, we require full payment by way of cleared funds prior to your removal date. This can be paid by debit or BACS.




HOW DO I PAY FOR MY STORAGE?


We quote a weekly storage price per container. Once your containers are loaded and placed into secured storage, the total storage cost is calculated into even monthly amounts. This amount can be paid standing order.




CAN I ACCESS MY GOODS WHILE THEY ARE IN STORAGE?


Containerised Storage is not the same as Self Storage. Your goods are sealed in a container and then stored with other containers in a warehouse. This ensures that your goods are secure but no access is allowed. Self Storage allows you to have access to your goods during normal working hours but is more expensive. We can offer self storage units at various sizes if access to your goods is important to you.




WHAT ITEMS ARE WE NOT ALLOWED TO MOVE OR STORE?


Generally any flammable liquids or gases however they are contained cannot be submitted for removal. Paint and oil cannot be transported either due to the high risk of damage to your goods should they leak. The same rules apply for storage with the addition of foodstuffs. There are other items that cannot be stored or moved, like firearms, ammunition and drugs. For a full and detailed list of exclusions, request and read the terms and conditions.




DO I HAVE TO ARRANGE PARKING?


If parking is difficult outside your property or there are restrictions, you will need to contact your local council and organise parking. We can advise how much room or time will be required to carry out your removal. Any parking fines incurred will be added to your final bill and be paid by you.




HOW MUCH NOTICE DO YOU REQUIRE?


Household Removals and storage are usually booked between 7-14 days before the expected move takes place. Please always try to give as much notice as possible. Do not fully book your removal until you are sure everything is in place with the sale and purchase of your house, cancellation charges will apply and can be expensive.




DO YOU DISMANTLE AND REASSEMBLE FURNITURE?


Unless this was agreed in the quote, all items needing dismantled are expected to be done and ready to move before the we arrive. If agreed in the quote, our staff will carry out the dismantling and reassembly as agreed. It is essential that you say what is required at the quotation stage to allow for the necessary time and equipment to be provided.




WILL YOU EMPTY THE LOFT?


We will empty your loft as long as it is safe to do so. The access to the loft must have a fixed staircase, be properly floored and have lighting. If any of these conditions are not met then you will have to empty the loft before the removal van arrives.




DO I HAVE TO EMPTY CHESTS OF DRAWERS?


As long as there are no heavy or breakable items left in drawers then it is usually ok to leave them full. Some types of furniture like self assembly units don't travel well and it is advised that you empty these completely. As long as the furniture itself is sturdy and the drawers can be removed separately, then items like clothing and bedding can be left in.





House Removals Company Cheltenham Gloucester - Moving Solutions 

 

info@themovingsolution.com

Cheltenham 01242 701754  Gloucester 01452 452627

Opening Hours: Monday-Friday 8.30-17.30 Saturday 8.30-13.30

Unit 1, Lansdown Industrial Estate, Cheltenham, Gloucestershire, GL51 8PL

St Albans Road, Empire Way, Gloucester, Gloucestershire,  GL2 5FW

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